|
|
Making a Reservation
How do I reserve my room?
Our reservation process is very simple. Select or enter the desired
city, enter the dates of arrival and departure, and enter the number
of adults. Click the Search Available Hotels (for only hotels which
have vacancies), Search for Vacation Rentals or the Browse All Hotels
(all hotels in a city regardless of vacancy) button. You could also
search by a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the screen.
For more information, click the name of the property or the Info
link.
* After room types and rates are returned to your screen, you will
be able to choose the rate you desire by reading the room information
in the center of the screen, then clicking on the Book It button
on the right side of the screen.
* After you have selected your desired room type, you will be taken
to a "Secure Reservation Request" form. Then you will
need to review the "Reservation Information" and fill
in the blanks on the "Customer Information" section. Be
sure your name and email address are spelled correctly.
* After you fill out all of the needed information, press the "Submit
Reservation" button.
* If further correspondence is necessary prior to confirming the
reservation, a Customer Care agent will reply back to you with an
email within 24 hours.
What
are Special Internet Rates?
Special Internet Rates save you money. Because of the large number
of lodging reservations we process, we are able to negotiate special
rates with the properties directly. These rates are lower in most
cases than the normal rates you could receive by contacting the
property simply because of our buying power. To secure your reservation,
we require up-front payment with your credit card. This ensures
you have a room when you arrive so you are not "bumped"
or "overbooked."
Booking a room marked as a Special Internet Rate gives you both
savings and security. You can't beat that!
What
are Additional Rates?
These rates still can offer savings; however, are not specially
negotiated with the hotel like "Special Internet Rates"
and generally do not offer as large a discount.
When
do I have to include my credit card number?
Lodgings identified as offering "Special Internet Rates"
require up-front payment with your credit card at the time of booking.
This ensures you have a room when you arrive so you are not "bumped"
or "overbooked." If new taxes or fees are added by the
hotel from the time of booking to the time you check out of the
room, you could be responsible for those charges. Additional charges
for phone calls, room service, and other services will be your responsibility
at the time of check out as well.
Properties identified as Additional Rates require a credit card
number at the time of booking to process the reservation. Your credit
card will not be charged until you check out of the hotel unless
the type of room you selected states a deposit is required.
Is
it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security,
TravelNow utilizes a secure commerce server, which encrypts the
credit card number and encodes it into a non-usable form.
What
credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed in
the Info section of the hotel description.
My
credit card number is correct, but the hotel is not accepting it.
Why?
There are a few possibilities:
* Your card type is not accepted at the hotel.
* The card expiration date precedes the reservation date.
* You have reached your credit limit.
* There is a computer error.
What
is the cost for using TravelNow's service?
There is NO CHARGE or service fee to use our hotel reservation service
or search engine. However, some of our suppliers charge service
fees. Please read all text carefully associated with any reservation.
Are
taxes included in the rate?
It will be indicated by the quoted rate if taxes and miscellaneous
charges/fees are included. In general, taxes and fees are included
for "Special Internet Rates" and are not included for
"Additional Rates." This is just a general rule and you
should carefully read all text associated with any reservation.
Can
I specify where I would like my room located (preferred floor, next
to pool, etc.)?
If special requests are accepted by the lodging, a section will
appear on the Reservation Form to insert such requests and submit
them to the hotel. The hotel staff will do their best to accommodate
special requests. We cannot guarantee that your requests will be
granted because they are subject to availability.
Is
the room rate per person or per night?
All rates are based on double occupancy per room, and are quoted
on a nightly basis unless otherwise specified. Extra people, children,
roll-away beds and incidentals may be subject to additional charges.
What
about the special discounts?
Many of the participating hotels offer "Special Internet Rates"
to our users. These rates offer substantial savings. See "What
is a special Internet Rate?"
I
should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this site for
making reservations. These rates may include government, corporate,
or senior discounts. You may need special documentation at check-in
to confirm you are qualified to receive that rate. Please do not
expect to receive such a rate at check-in without the proper identification
even if you have selected to book it online.
Is
there a waiting list for sold out hotels?
In certain instances, TravelNow can make reservations at sold out
properties. Often lodgings identified as "Special Internet
Rates" are providing sold out availability. If you want to
be placed on a waiting list, you will need to contact the lodging
directly.
Confirming a Reservation
What happens when I make a reservation?
Reservation requests will result in a new screen showing an Itinerary
Number, which should be kept and used with any future correspondence
with TravelNow. You may also be quoted a Confirmation Number. Additionally,
all reservations will be followed up within 24 hours with an email
using the same Itinerary Number and, if available, a Confirmation
Number.
Some lodgings are not able to confirm reservations immediately (most
non-US and some US). In this case, the email you receive from will
NOT contain a confirmation number; however, it will contain an Itinerary
Number. Your reservation is NOT confirmed until you receive a Confirmation
Number from us. When we receive the confirmation number, it will be
emailed to you.
How
long will it take TravelNow to respond to my reservation request?
All reservation requests will result in a new screen showing an Itinerary
Reservation requests will result in a new screen showing an Itinerary
Number, which should be kept and used with any future correspondence
with TravelNow. Additionally, all reservations will be followed up
with an email within 24 hours using the same Itinerary Number with
the status of your reservation.
How
do I check on my request for a lodging?
You may view your reservation using the "View/Cancel Reservation"
link. Always feel free to contact us with any inquiries regarding
your request. For fastest service, please include your "Itinerary
Number" which you will receive after you submit your booking.
I
don't have 24 hours to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your
confirmation should only take a few seconds. However, there can be
delays. In such a case, you will receive an email from us without
a confirmation number. When we receive the confirmation number from
the property, it will be emailed to you. If there is a special request
or rate change associated with your reservation, the request will
be sent to a Customer Care agent for processing. While we ask for
your patience for 24 hours, it usually doesn't take that long. If
you cannot wait, you may contact us directly at reply@travelnow.com.
When
will my reservation be at the hotel?
* Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours before your
arrival date. Rest assured, the room is booked; however, the hotel
just does not know that you will be the person staying in it.
* "Additional Rates":
It takes a minimum of 24 hours before your reservation details reach
the lodging's computer system. Rest assured, the room is booked; however,
the hotel simply has not entered your details into their system yet.
Once
I have made my reservation, will I receive any written confirmation
from the hotel?
No. The email confirmation you receive from TravelNow is all you will
need. It displays your TravelNow Itinerary Number, the hotel information,
the rate, confirmation number, and the hotel's cancellation policy.
Canceling a Reservation
What is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form, the
Cancellation Policy will be provided in red or there will be a link
to read the cancellation policy. You can also view the property
information page to find the cancellation policy. These policies
will vary from lodging to lodging, so you must read each one carefully.
In general, the standard increments are that you must cancel the
room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours
prior to your specified arrival; however, these are just general
guidelines and the specific policy of the property will prevail.
If you cancel before the deadline, generally you will not be charged
a penalty. Canceling after the stated period will result in a cancellation
penalty fee.
Reservations of "Special Internet Rates" will apply a
$10.00 cancellation fee regardless of the timeframe of cancellation.
If the cancellation is outside of the time allotted, you may be
charged for one night's stay.
Miscellaneous
What is a Vacation Rental?
A vacation rental is any suite-type lodging that has self-catering
facilities (wet bar, refrigerator, microwave, etc.) Most vacation
rentals have separate bedrooms, fully equipped kitchens, one or
more bathrooms, washer and dryer, and sometimes a balcony or patio.
Towels and linens are provided. Daily maid service and other hotel
conveniences are usually available.
Unlike hotels with per person pricing, there is a set price for
an entire vacation rental with a maximum number of persons allowed.
Most one-bedroom units sleep a maximum of four using a sleeper/sofa
in the living room. Most two-bedroom vacation rentals sleep a maximum
of six, and most three-bedroom vacation rentals sleep up to eight.
Please carefully read the vacation rental descriptions to learn
the specifics of what is provided and how many people are allowed.
Where
do I pick up my Vacation rental keys?
The email you receive confirming your reservation for a Vacation
rental will provide details as to where and when you should pick
up the keys to your rental unit.
Can
I make a reservation over the phone?
Reservations for Special Internet Rates can be made by calling 1-800-511-5741.
What
type of customer service is offered?
After submitting your reservation request, you will be provided
with an email address to use to make inquires about your request.
Our qualified and friendly agents are available 24-hours a day,
7 days a week, 365 days a year (including holidays) to answer your
questions. All you have to do is ask.
I'm
looking for a hotel in Los Angeles. Can you help me?
Our reservation agents are unable to do individual searches for
clients due to our high volume of reservations. Please use the Lodging
Search Form to identify availability and rates at over 47,000 hotels
around the world.
Is
there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This
may be listed on the Lodging Information page. If it is offered,
there may be a charge by the hotel for this service. Vacation rentals
often do not have this type of service.
Is
parking available? Free parking? Long-term parking?
Most hotels and vacation rentals offer free parking to their guests,
although some may charge. Long-term parking is offered at the discretion
of the property (often in conjunction with park and fly rates).
This may be listed on the Lodging Information page.
What
if there will be more than two adults in the room?
Most hotels allow additional adults to stay in the rooms at a charge
(usually between $5.00-$20.00 per person). Some hotels and most
vacation rentals have a limit on how many people can stay in a room.
This may be listed on the Lodging Information page.
Our
children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's
room using the existing bedding. The age requirement differs depending
on the specific hotel's policy. This may be listed on the Hotel
Lodging page.
Are
rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds and cribs
(typically at a charge- $5.00-$20.00 each). Some may have restrictions
on what room types will allow rollaway beds. This may be listed
on the Lodging Information page. If special requests are accepted,
a section will appear on the Reservation Form to insert such requests
and submit them to the hotel or vacation rental.
What
are the directions to the hotel?
The location information of the hotel is sometimes listed on the
Lodging Information page. This can identify the distance from the
hotel to certain landmarks or the airport. Vacation rental reservations
will have directions included in the confirmation email.
Is
breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast
or sometimes just coffee and donuts. It would be very rare for a
Vacation rental to provide breakfast. If included, it should be
listed on the Lodging Information page.
What
is the TravelNow.com Refund Policy?
TravelNow.com strives to provide the best service possible and will
work on behalf of our clients to rectify any regrettable circumstances
pertaining to your reservation. However, TravelNow.com acts only
as an independent agent to secure services of an air carrier, car
rental supplier, hotel, vacation rentals, or other travel related
supplier. Therefore, we have no control over personnel, equipment,
or operations of these suppliers and shall not be held liable for
any inconvenience, personal injury, property damage, or other loss
incurred as a result of any wrongful acts, omissions, or default
on the part of the suppliers. All grievances must be reported with
any and all supporting documentation to TravelNow.com within 60
days of the mailing of the first credit card statement showing any
discrepancies for billing and payment issues or within 60 days after
the completion of travel services provided.
Do
hotels have minimum age requirements?
Please be aware that some hotels, foreign and domestic, may have
minimum age restrictions or requirements when reserving a room.
Please inquire with a Customer Care Agent or with the hotel directly.
|
